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What You'll Learn

AR Calling is a critical function in US healthcare revenue cycle management. As an AR Caller, you'll follow up with US insurance companies to resolve unpaid or denied claims, ensuring healthcare providers receive timely payments. This course covers the US healthcare system, medical billing basics, denial management, and professional calling techniques — making you job-ready in just 1.5 months.

  • US healthcare system — insurance types (Medicare, Medicaid, Commercial)
  • Accounts receivable follow-up & aging analysis
  • Denial management — coding, authorization & eligibility denials
  • Insurance verification & eligibility checks
  • Effective calling techniques & communication with US payers

Ideal Candidates

Graduates looking for international voice process careers

Medical billing professionals wanting AR specialization

BPO professionals transitioning to healthcare

Anyone with good English communication skills

Course Modules

From US healthcare basics to live AR calling practice

  • Healthcare system structure (providers, payers, patients)
  • Insurance types — Medicare, Medicaid, Commercial
  • PPO vs HMO vs EPO plans
  • CMS & state regulations overview
  • Key terminology in US healthcare
  • Patient registration & demographics
  • Insurance eligibility verification
  • Authorization & referral processes
  • Charge entry & claim submission
  • UB-04 & CMS-1500 claim forms
  • Revenue cycle workflow end-to-end
  • AR aging buckets (30/60/90/120+ days)
  • Prioritizing AR follow-up
  • Payment posting basics
  • Writing effective AR notes
  • Types of denials (hard vs soft)
  • Common denial codes (CO, PR, OA)
  • Root cause analysis of denials
  • Appeal letter writing
  • Preventing recurring denials
  • US accent & pronunciation training
  • Call opening & verification scripts
  • HIPAA-compliant communication
  • Handling IVR systems & hold times
  • De-escalation & professional etiquette
  • Medicare Part A/B follow-up
  • Medicaid state-specific processes
  • Commercial payer portals (Availity/Navinet)
  • Workers' compensation claims
  • Auto & liability insurance AR
  • Live AR calling simulations
  • Payer portal navigation practice
  • Scenario-based denial resolution
  • Performance metrics & KPIs
  • Interview preparation for AR roles

Tools & Technologies You'll Master

Availity Navinet Medicare Portal Medicaid Portals CMS-1500 UB-04 MS Excel Healthcare EHR Systems Payer IVR Systems HIPAA Guidelines A/R Aging Reports Call Quality Tools Denial Tracking Systems Payment Posting Tools

Hands-On Projects

Real-world AR calling scenarios for your portfolio

AR Aging Analysis Project

Analyze a simulated AR aging report, prioritize accounts, and create a follow-up strategy for 50+ claims across multiple payers.

Denial Resolution Portfolio

Handle 30+ denial scenarios across Medicare, Medicaid, and Commercial payers — document root cause, action taken & outcome.

Mock Call Recordings

Complete 20+ mock AR calls with US accent training, recorded and reviewed with feedback on communication & resolution skills.

End-to-End Claim Follow-Up

Track 10 claims from submission through payment — including denial management, appeals, and payment posting documentation.

Career Outcomes

Roles our graduates land after completing this program

AR Caller AR Follow-Up Executive Medical Billing Executive Denial Management Specialist Revenue Cycle Associate Insurance Verification Specialist

Average Salary Range: ₹2L – ₹4.5L per annum (entry to mid-level)

Frequently Asked Questions

No. This course focuses on AR calling and follow-up. Basic billing concepts are covered. However, knowing medical coding is a plus.

Yes. AR calling involves speaking with US insurance companies. Good English communication is essential, but you don't need a perfect American accent — we provide training.

Since you'll be calling US payers, the typical shift is evening/night IST (US business hours). Most companies offer 5-day work weeks.

Major healthcare BPOs like Optum, R1 RCM, Omega Healthcare, Access Healthcare, Cognizant Healthcare, and many mid-sized RCM companies in Pune.

AR Caller → Senior AR → Team Lead → AR Manager → RCM Manager. With medical coding certification, you can transition to coding roles too.

Yes. Flexible EMI options available. Contact our admissions team at +91 94227 61663 for details.

Ready to Start Your AR Calling Career?

Get job-ready in just 1.5 months. Start your healthcare career today.

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