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What You'll Learn

ServiceNow is the dominant enterprise platform for IT service management, used by 85% of Fortune 500 companies. This program takes you from platform fundamentals to building custom applications, scripting with GlideRecord, designing Service Portals, and automating workflows with Flow Designer. You'll also prepare for the ServiceNow Certified System Administrator (CSA) exam.

  • ServiceNow platform navigation, administration & configuration
  • ITSM — Incident, Problem, Change & Request Management
  • Scripting — client scripts, business rules, GlideRecord API
  • Service Portal development & UI customization
  • Flow Designer, REST API integrations & CSA certification prep

Ideal Candidates

IT professionals wanting to enter the ServiceNow ecosystem

Help desk / support engineers upgrading their skills

Developers looking for a niche high-demand platform

Anyone wanting a high-paying IT career with rapid growth

Course Modules

From platform basics to custom app development & certification

  • Platform overview & architecture
  • Navigation, lists & forms
  • Personal Developer Instance (PDI) setup
  • UI policies & UI actions
  • Filters, views & dashboards
  • User management, groups & roles
  • Access Control Lists (ACLs)
  • Email notifications & templates
  • Service Level Agreements (SLAs)
  • Import sets & data transformation
  • Incident Management workflows
  • Problem Management & root cause analysis
  • Change Management & approval workflows
  • Request Management & service catalog
  • Knowledge base management
  • JavaScript fundamentals in ServiceNow
  • Client scripts & UI policies
  • Business rules & script includes
  • GlideRecord API & GlideSystem
  • Debugging & script tracing
  • Service Portal architecture & widgets
  • Angular basics for ServiceNow
  • UI pages & macros
  • CSS customization & branding
  • Responsive design & accessibility
  • Flow Designer automation & actions
  • IntegrationHub setup & spokes
  • REST API integration & scripted REST APIs
  • Scheduled jobs & events
  • Orchestration & workflow automation
  • CMDB & Configuration Management
  • Discovery & ITOM basics
  • Update sets & application deployment
  • ServiceNow CSA certification preparation
  • Capstone project — end-to-end application

Tools & Technologies You'll Master

ServiceNow Platform JavaScript GlideRecord Service Portal Flow Designer REST API IntegrationHub CMDB ITSM HTML/CSS Angular.js Personal Developer Instance Update Sets ATF (Automated Test Framework)

Hands-On Projects

Real-world ServiceNow implementations for your portfolio

IT Service Desk Application

Complete ITSM implementation with incident, problem, change management & service catalog.

Employee Onboarding Portal

Self-service portal with workflows, approvals, task assignments & status tracking.

Custom Application Development

Build a custom scoped application with tables, forms, business rules & reporting.

REST API Integration

Integrate ServiceNow with external systems using REST APIs, transform maps & scheduled imports.

Career Outcomes

Roles our graduates land after completing this program

ServiceNow Developer ServiceNow Admin ITSM Consultant ServiceNow Architect Platform Engineer ServiceNow Analyst

Average Salary Range: ₹6–22 LPA

Frequently Asked Questions

ServiceNow is a cloud-based platform for IT service management (ITSM) and business process automation. It's used by 85% of Fortune 500 companies for managing IT operations, workflows, and digital transformation initiatives.

No. We start from JavaScript basics within ServiceNow. The platform is low-code, so you'll be productive quickly even without prior coding experience. The course is designed to take beginners to an intermediate level.

Yes. The curriculum aligns with the ServiceNow Certified System Administrator (CSA) exam. We cover all exam domains and provide practice questions to help you clear the certification.

ServiceNow developers are in very high demand. Average salaries are 20-30% higher than general IT roles, with many remote opportunities. The platform's rapid enterprise adoption means job openings consistently outpace available talent.

Yes. Every student gets a free Personal Developer Instance (PDI) from ServiceNow for hands-on practice. You'll work on a real ServiceNow environment throughout the course, not just simulations.

Yes. We offer flexible EMI options. Contact our admissions team at +91 94227 61663 for details on payment plans.

Ready to Master ServiceNow?

Join the fastest-growing enterprise platform. Limited seats per batch.

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